Pre-order, Shipping & Returns

Effective date: October 6, 2026

These terms cover pre-orders of the Lumeria Lumoscope placed at lumeria.com. They apply in addition to our Terms of Service and Privacy Policy. By placing a pre-order you agree to these terms.

1. Your pre-order

Your payment method is charged at the time you place your order.
We currently sell and ship to addresses in the United States only.
Pre-orders ship in the order they were received: the earlier you order, the earlier your device ships.
We currently expect pre-orders placed now to ship in January 2027, depending on your place in line.
Orders placed on or before September 29, 2026 are in our first batch and keep the Fall 2026 window shown when you ordered.
If we cannot ship your order within that window, we will email you with a revised shipping date and you may choose to keep your order or request a full refund.

2. Refunds before shipment

You can request a full refund of your pre-order at any time before it ships, returned to your original payment method. Use the self-serve refund form at lumeria.com/refund, or email contact@lumeria.com with your order number.

3. 30-day money-back guarantee

If you are not happy with your Lumoscope for any reason, you may return it within 30 days of delivery for a full refund of the purchase price.
Email contact@lumeria.com with your order number and we will send you return instructions.
You pay return shipping. Outbound shipping on your order is free, but the cost of sending a device back to us is yours. We refund the full purchase price you paid for the device; return postage is not included in that refund.
Please return the device in its original condition with the included accessories and packaging.
Refunds are issued to your original payment method within 10 business days of us receiving the return.
Returns are accepted from US addresses only, in line with where we ship.

4. One-year limited warranty

Lumeria warrants the Lumoscope against defects in materials and workmanship for 12 months from the date of delivery.
If your device has a covered defect, we will, at our option, repair it, replace it, or refund the purchase price. Email contact@lumeria.com to start a warranty claim.
If your device arrives damaged or has a covered defect, we pay shipping both ways. The return-shipping rule in section 3 applies to change-of-mind returns only.
This warranty does not cover damage from misuse, accidents, unauthorized modification or repair, or normal wear and tear.
This warranty gives you specific legal rights. It does not limit any non-waivable rights you have under the laws of your state or country.

5. Premium with your Lumoscope

Each Lumoscope includes 1 month of Premium in the Lumeria app at no extra charge. Orders placed on or before October 12, 2026 include 3 months of Premium, as the terms at the time stated.
You can also add a prepaid year of Premium to your order for a one-time charge of $100. It does not renew automatically, and we will never charge you for it again. To keep Premium after it ends, you can choose a subscription in the app.
Once your payment is confirmed, we email a one-time activation code for each Lumoscope (and for each prepaid year of Premium, if you added one) to the email address on your order, or to the gift recipient's email address if you gave one. Sign in to the Lumeria app with any email address and enter the code in Settings > Activate Premium. If your app account uses the same verified email address as your order, the Premium is applied automatically when you sign in.
Premium time starts when you activate a code, not when you order or when your device ships. If you activate more than one code on the same account, each period begins when the previous one ends.
If your account already has Premium through our free beta when you activate a code, the code's time is saved and starts when the beta ends, so you don't lose any of it.
Each code can be activated once. Once activated, its Premium belongs to the Lumeria account that activated it and cannot be moved to another account. If a code is lost or was activated by mistake, email contact@lumeria.com.
Refunds of a prepaid year: you can get a full refund of the prepaid year at any time before its code is activated, and within 30 days after you activate it. After that, the prepaid year is non-refundable, except where the law requires otherwise. To request a refund, email contact@lumeria.com with your order number.
If your Lumoscope is refunded or returned, or your order is cancelled, the Premium included with that device ends, whether or not its code has been activated. Refunding a prepaid year ends that year's Premium in the same way.

6. Contact

Questions about an order, return, warranty claim, or Premium activation: contact@lumeria.com.